Venturing into the vibrant world of trading, my journey began with iForex.com in 2009. Everything was going smoothly, my account number 1267821 was thriving under the expert management of Mr. Eshkol and Nancy – but little did I know that my secure trading environment was about to take a drastic turn. In 2012, my account managers, who had not only managed my account but also imparted invaluable knowledge about forex trading, left iForex.com. It wasn’t long before their departure that I started to notice the service deteriorating. iForex’s failure to deliver the promised bonuses and their continuous insistence on depositing money, only to then change my account manager abruptly, became a recurring theme. Meanwhile, the company didn't hesitate in treating its loyal customers like their low-ranking creditors. The true needle in the haystack was a chargeback complaint I filed through my bank in January 2015. Out of the $3400 total, remittance was made for only around $1600, leaving a staggering $1829 in unresolved dues. iForex.com’s response was as alarming as it was frustrating; they insisted they had transferred the funds while refusing to provide a swift copy of transfer remittance. My bank, on the other hand, confirmed the discrepancy between iForex's claims and the reality. Moreover, the trading bonuses – a vital motivator in this engaging yet competitive trading universe – went from a promising promise by Mr. Eshkol to a myth lost in iForex's terms and conditions. Despite my repeated attempts to claim the bonus against my deposit, the doors of correspondence remained closed. The situation was no different with my wife, Kalpana’s, account bearing the number 1312687 with iForex.com; despite regular deposits since 2010, totalling roughly $2000, not once was a trading bonus awarded. Misguidance seemed to be on the rise, with trading signals unexpectedly disabled at crucial trading times. Fast forward to now, my investment of $1829 still reflects on the iForex.com platform, lying in wait for a refund, while my connections with the customer service of iForex.com remain unresponsive. The constant struggle with iForex.com, from the unfulfilled promise of bonus to delayed payments and unresponsive customer service, certainly paints a dreary image. I welcome any assistance in my pursuit of fair trade and just service.

As an iForex.com customer, I have been embroiled in a frustrating chargeback complaint, originating in January 2015. My concern lies with the unrecovered balance of approximately $1829 that remains unresolved till date, despite their partial repayment of $1600 out of my total $3400 claim. To add to my woes, my requests and inquiries to their department continue to meet a brick wall. iForex.com has provided what appears to be misleading transaction details, resulting in non-reconciliation with my bank's records involving the alleged fund transfer. Evidence of the unresolved $1829 refund can evidently be seen in my iForex.com account (No. 1267821). Their disconcerting silence and lack of response continue to exacerbate the situation. Amidst all this, I have observed a drastic change in iForex's service quality. It began ever since Mr. Eshkol and Nancy, two individuals who once provided impeccable service, parted ways with the company in 2012. My association with iForex dates back to 2009, wherein the aforementioned individuals not only fulfilled their promises but also provided clarity and understanding of Forex trading successfully. Following their exit, the benefits that were once flowing in such as regular trading bonuses ceased. Successive account managers merely emphasized depositing money, showing little concern for loyal customers like myself. My repeated inquiries for a meager $250 bonus, entitled to me against my deposit, were met with silence or non-committal responses. It's disheartening to relay that customer-centric approaches have been sacrificed at the altar of commercial objectives. Flagrant disregard for customer correspondence from their official mail id compliance@iforex.com and nelsonds@iforex.com, adds credibility to their waning customer service. The second account (No. 1312687) held in my wife, Kalpana's name, has experienced similar issues. Her account deposit of approximately $2000 since 2010 has reaped no trading bonuses, while their promotional guarantee of a 30% bonus against deposit was never honored. Their operational inconsistencies include instances of disabling trading signals without any preemptive notice, causing undesirable trading outcomes and inducing a sense of helplessness among their customers. I implore fellow customers to speak up against such unacceptable practices and hope that someone, somewhere can assist us in resolving our grievances.